Who We Are at Real Casino

We are Real Casino, an online casino and sportsbook operated by Real Casino N.V. and licensed by the Malta Gaming Authority. Since 2011 our job has been simple: give Australian players a fair, fast and properly regulated place to play.

Our Story Since 2011

We launched in 2011 with a small catalogue and one clear frustration to fix: too many casinos treated payouts and player questions as afterthoughts. From day one we built the operation backwards from the withdrawal, not the deposit.

Our MGA licence (MGA/B2C/394/2017) arrived after years of investment in compliance infrastructure, and it changed how we work. Independent audits, documented AML procedures and quarterly reporting became the backbone of the business. The sportsbook followed, then native iOS and Android apps, and a VIP club that now runs across five tiers.

What We Offer You Today

The platform in numbers

The library now holds 22,700 games from more than 25 providers, including NetEnt, Evolution, Pragmatic Play, Play'n GO, Nolimit City and Big Time Gaming. Deposits start at 2 AUD via PayID, Neosurf, cards, e-wallets or crypto, and withdrawals are processed within 24 hours for e-wallets and crypto.

Our Licence and Regulation

Real Casino operates under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, one of the strictest regulators in Europe. That licence binds us to segregated player funds, audited game payouts and a formal complaints process you can escalate to the regulator directly.

Know Your Customer checks are part of that obligation. Before your first withdrawal we verify your passport or ID, proof of address and payment method. It adds a step, but it protects your money and keeps underage and restricted-jurisdiction players off the platform.

Security and Fair Play

All traffic between your device and our servers runs over TLS encryption, and we store credentials and payment data behind layered access controls with continuous monitoring.

Every RNG in our library is certified by independent test houses before a game goes live, and results are re-audited on an ongoing basis. We publish payout mechanics, wagering rules and bonus terms in plain language, so nothing about a promotion surprises you at withdrawal time.

Our Commitment to Responsible Play

Gambling should stay entertainment, and we treat it that way in the product itself. You can set deposit and loss limits, switch on session reminders, or self-exclude for a set period from your account settings without contacting anyone.

If gambling stops being fun, free confidential help is available around the clock through Gambling Help Online on 1800 858 858 and Gambling Therapy. Our support team will also apply cool-off periods on request.

Talk to Us Anytime

Behind the platform is a team of support agents, payments specialists and compliance officers working 24/7. Live chat answers in minutes, and email ([email protected]) suits anything that needs documents attached. If a query needs a payment provider or a game studio, we chase it and come back to you with a concrete answer, not a template.

Frequently asked questions

Who owns Real Casino?

Real Casino is operated by Real Casino N.V., a company licensed by the Malta Gaming Authority under licence number MGA/B2C/394/2017.

When was Real Casino launched?

We launched in 2011 and have operated continuously since, adding our sportsbook, mobile apps and VIP club along the way.

Is my money safe at Real Casino?

Yes. Player funds are held separately from operating funds under MGA rules, all traffic is TLS-encrypted, and every game RNG is independently certified and re-audited.

How can I contact support?

Live chat runs 24/7, or you can email [email protected]. Our team handles account, payment and verification queries directly.