Our Terms and Conditions

Accepting Our Terms

When agreement takes effect

These Terms and Conditions govern your use of Real Casino, our platform at realcasino-au.com, and every service we offer through it, including casino games, live tables, the sportsbook and promotions. We are operated by Real Casino N.V. under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, and we have been running this casino since 2011.

The agreement takes effect the moment you register an account, or the moment you place a bet as an existing account holder after we publish an updated version of these terms. If you do not accept any clause, stop using the platform and close your account. Continuing to play after we notify you of a change means you accept the revised terms in full.

By registering, you confirm you have read, understood and accepted these terms in their entirety.
If any clause conflicts with the law of your place of residence, that clause yields to the law; the rest of the terms stay in force.
These terms are written in English. Where we offer other languages, the English version prevails in case of conflict.

Who Can Register and Play

Age, residency and one account rule

You may hold one account with us, and only one. Registration is open to persons aged 18 or older, or the higher minimum age set by the law of your jurisdiction if it is stricter. We do not accept players residing in the United States, the United Kingdom, France, Spain, Italy, the Netherlands, Belgium, Turkey, Israel, Iran or North Korea, and it is your responsibility to check that online gambling is lawful where you live before you sign up.

During registration you must give accurate personal details: full legal name, date of birth, residential address, valid email and phone number. Duplicate accounts opened by the same person, household or payment instrument are treated as a breach of these terms, and we may close them and void linked winnings.

1. One account per person, per household, per IP address and per payment method.
2. You must be at least 18 years old, or the local legal minimum if higher.
3. False or misleading registration data voids your account and any winnings attached to it.
4. You must keep your login details confidential; activity under your credentials is your activity.
5. Know Your Customer checks apply before your first withdrawal and at any point we request them.

Deposits, Withdrawals and Verification

Payments and processing times

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. The minimum deposit is 2 AUD. Withdrawals go out through Visa, Mastercard, Skrill, Neteller MiFinity, bank transfer and the crypto options listed above, with a minimum of 15 AUD and a ceiling of 15,000 AUD per day. E-wallet and crypto withdrawals complete within 24 hours, cards take 1 to 3 business days, and bank transfers take 3 to 5 business days. We charge no fees on either side.

Before we release your first withdrawal, we verify your identity with a passport or ID, proof of address and confirmation of your payment method. Funds must be wagered at least once before withdrawal in line with anti-money-laundering rules. An account left dormant for 12 consecutive months attracts a monthly administration fee, which never exceeds the balance and never pushes the account into deficit.

1. Deposits are credited instantly except bank transfers, which follow banking cut-off times.
2. Withdrawals are paid to the same method used for deposit wherever technically possible.
3. Verification documents are reviewed within 72 hours of upload; we may request fresh documents at any time.
4. Reversed or pending withdrawals can be cancelled by you until processing begins.

How Our Bonuses Work

General bonus conditions

Our welcome package, weekly reload offers, cashback, tournaments, Drops & Wins and free spin promotions each carry their own promotional terms, which form part of this agreement. Where a specific promotion states rules of its own, those rules override the general clauses below for that promotion only. Bonus funds are not withdrawable cash; they convert to real money once the stated wagering requirement is met.

When a bonus is active on your account, the maximum permitted bet per spin or round is limited, and playing excluded games with bonus funds voids the bonus and any winnings derived from it. Bonuses expire after the validity window stated in the promotional terms, after which unused bonus funds and linked winnings are removed.

1. One bonus per person, household, payment method or IP address unless a promotion states otherwise.
2. Wagering requirements must be completed before bonus winnings can be withdrawn.
3. Bets above the stated maximum while a bonus is active void the bonus and its winnings.
4. Wagering on excluded or forbidden games does not count toward the requirement.
5. Bonuses are for recreational play; systematic or strategic misuse voids them.
6. Expired bonuses are removed automatically and cannot be reinstated.

Conduct We Prohibit

Fraud, abuse and unfair play

We monitor play continuously. Where we detect fraud, bonus abuse or unfair advantage, we may withhold withdrawals, void winnings and terminate the account, and we will report suspected criminal conduct to the relevant authorities.

The following behaviour breaches this agreement and triggers those remedies:

1. Fraud, identity theft, payment fraud and use of stolen payment instruments.
2. Chargebacks or deposit reversals after wagering the funds in question.
3. Multi-accounting: holding or operating more than one account through any means.
4. Bonus abuse, including low-margin betting patterns designed to farm wagering requirements.
5. Collusion between players or with third parties to gain an unfair advantage.
6. Use of bots, scripts, automated tools or artificial intelligence to place bets.
7. Masking your location with a VPN or proxy to bypass our country restrictions.
8. Exploiting software errors or mispricing; affected bets are void.
9. Any activity that breaches applicable law, including anti-money-laundering rules.

Limits and Self Exclusion

Tools we give you

Gambling must stay a recreational activity. Our platform carries deposit limits, loss limits, session reminders, cool-off periods and permanent self-exclusion, all adjustable from your account settings or by contacting our support team, which is staffed around the clock. Limits take effect immediately when tightened and after a waiting period when loosened, in line with responsible gambling practice.

If we notice patterns that suggest gambling-related harm, such as chasing losses or sharp uncontrolled increases in deposits, we will contact you, recommend our tools and, where the indicators are strong, apply protective restrictions to your account. Self-exclusion is binding: during the exclusion period we close your access to deposits and play, and we remove you from all promotional communication. Free, confidential help is available from Gambling Help Online on 1800 858 858 and from Gambling Therapy.

1. You may set or lower a deposit or loss limit at any time without delay.
2. Cool-off periods run from 24 hours up to several weeks as you choose.
3. Self-exclusion of six months or more can only be lifted on your written request after review.
4. Accounts closed for harm-related reasons return remaining real funds, subject to verification.

Closing Accounts and Disputes

Your right to leave, our complaints path

You may close your account at any time by contacting [email protected] or via live chat; we release any withdrawable real balance once verification is complete. We may close an account ourselves where these terms are breached, where the law requires it, or where we reasonably believe play risks harm to you.

If something goes wrong, raise it with our support team first; most matters resolve at that level. Unresolved complaints go to our internal complaints procedure, and you receive a written outcome within a stated timeframe. Matters still unresolved after that process may be escalated free of charge to the Malta Gaming Authority or to the alternative dispute resolution entity it nominates. This agreement is governed by the laws of Malta, and the courts of Malta have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

1. Contact support first; we answer within 24 hours.
2. Escalate to our complaints procedure for a written determination.
3. Refer the dispute to the MGA or its nominated ADR body where we cannot agree.
4. Complaints about specific bets must reach us within 7 days of the bet in question.

When We Change Terms

Updates and notification

We review these terms regularly and update them to reflect changes in our services, promotions, payment options or the law. The version in force is always the one published on this page, marked with its revision date; the page was last revised in 2026. We notify registered players of material changes by email or an in-platform message at least 7 days before the change takes effect, unless a shorter notice period is required by law or needed to protect players.

Your continued use of the platform after the effective date counts as acceptance of the revised terms. If a change is not acceptable to you, close your account before the effective date and withdraw your balance; we will not apply the amended clause to wagers already placed before that date.

1. Material changes trigger prior notice by email or platform message.
2. Changes take effect on the stated effective date, no earlier than notice allows.
3. Bets placed before the effective date stay under the old terms.
4. We keep an archive of prior versions and supply it on request for dispute purposes.

Frequently asked questions

How old do I have to be to play at Real Casino?

At least 18 years old, or the higher minimum age set by the law of your place of residence if that is stricter.

Can I hold more than one account?

No. One account per person, household, IP address and payment method. Duplicate accounts are closed and linked winnings may be voided.

Do I need to verify my identity before I can withdraw?

Yes. Before your first withdrawal we verify a passport or ID, proof of address and your payment method. Later verification requests can also apply at any time.

What happens to my account if I stop using it?

After 12 consecutive months of inactivity the account is dormant, and a monthly administration fee applies. The fee never exceeds your balance and never puts the account into deficit.

How will I know when the terms change?

We email registered players or send an in-platform message at least 7 days before a material change takes effect, and the current version with its revision date stays published on this page.