Our AML and Verification Commitment
We hold licence MGA/B2C/394/2017 from the Malta Gaming Authority, and that licence comes with strict duties we take seriously. This page sets out, in plain language, how we verify who you are, when we ask for extra documents and how we protect your account from financial crime.
Our AML Policy in Full
Real Casino operates under the anti-money-laundering and counter-terrorism-financing framework of the Malta Gaming Authority, our licensing jurisdiction. We run a risk-based programme overseen by a dedicated Money Laundering Reporting Officer, with staff training, customer risk rating and suspicious-activity reporting built into daily operations.
In practice, this means we must know who plays with us, where funds come from and whether activity fits a player's profile. We report suspicious transactions to the relevant authorities under the Proceeds of Crime Act and FATF-aligned regulations, and we cooperate fully with law-enforcement requests made through proper legal channels.
When We Verify Your Identity
Verification triggers and documents
Verification runs at three points: at registration we validate your basic details against electronic databases; before your first withdrawal we complete full identity checks; and at set thresholds or risk triggers we re-check what we hold on file. You may notice a deposit hold or a delayed withdrawal while checks complete, and that is by design.
- Photo ID: passport, national ID card or driving licence, valid and unexpired
- Proof of address: utility bill, bank statement or tenancy agreement dated within the last 3 months
- Payment method verification: photo of the card (middle digits masked) or screenshot of your e-wallet or crypto wallet showing your name
- Source of funds evidence where applicable (see below)
Step by Step Verification
We have kept the process short, and most players clear it within a few minutes of uploading clean documents. Here is exactly what happens after you request your first withdrawal.
Your documents are stored on encrypted servers in the EU, with access limited to trained compliance staff under audit logging. We never share verification data with third parties except where the law requires it.
- 1. Log in and open the verification section of your account profile
- 2. Upload your photo ID, proof of address and payment method evidence
- 3. Our compliance team reviews the files, typically within 24 hours
- 4. We confirm by email once your account is fully verified
- 5. Withdrawals are released immediately after approval, 0-24 hours for e-wallets and crypto
When We Ask for Source of Funds
If your deposits exceed levels set in our risk policy, or your play pattern does not match your stated profile, we may ask you to show where the money comes from. This is a legal requirement under our MGA licence, not a judgement about you. Employment income, business revenue, property sales, inheritance and investments are all routine answers.
Acceptable evidence includes recent payslips, tax returns, audited company accounts, a solicitor's letter for an inheritance or bank statements showing the funds' movement. We assess what you provide against your deposit history, and once cleared, your withdrawals proceed normally.
How We Monitor Transactions
Every deposit and withdrawal at Real Casino passes through automated screening that flags unusual size, frequency or method. Our analysts review flags manually, and we apply the same-method rule: funds go back to the same card, wallet or account they came from, with limited exceptions such as bank transfer where we ask you to nominate a verified account in your own name.
| Item | Detail |
|---|---|
| Minimum deposit | 2 AUD |
| Minimum withdrawal | 15 AUD |
| Maximum withdrawal | 15,000 AUD per day |
| E-wallet and crypto payouts | 0-24 hours |
| Card payouts | 1-3 business days |
| Bank transfer | 3-5 business days |
| Fees | None |
If Verification Fails or Lags
We would rather not restrict anyone, but a failed check leaves us no choice under our licence. If your documents are rejected, we tell you why and invite you to resubmit; blurry photos, expired ID and proof of address older than 3 months are the usual causes. You keep access to your account while you fix the issue, and your balance stays ring-fenced.
If you do not respond to a verification request within 30 days, we suspend deposits and gameplay, and withdrawals stay on hold until we complete your file. Deliberate submission of forged or third-party documents closes the account permanently, and we reserve the right to report the matter to the authorities.
How Long We Keep Records
AML law obliges us to retain identity documents, transaction records and source-of-funds evidence for five years after your account closes. You can request deletion of marketing data at any time, but verification records must remain for the statutory period, encrypted and access-controlled, so we can answer regulator or law-enforcement queries years after the fact.
Frequently asked questions
How long does verification take at Real Casino?
Most checks complete within 24 hours of receiving clear documents. If we need extra evidence, we will email you with specifics.
Can I withdraw before my account is fully verified?
No. We must complete full verification before your first withdrawal, and funds return to the same method used to deposit.
What if I deposit in crypto?
Crypto withdrawals go to a wallet you control, verified by a screenshot showing your name or wallet address, and payouts clear within 24 hours.
Why do you need my source of funds?
Our MGA licence requires us to confirm that larger deposits come from legitimate earnings. It is routine for higher-stakes players and does not affect your standing.