Your Privacy at Real Casino
What Data We Collect
When you register an account with us at realcasino-au.com, we collect the personal data we need to run that account, verify your identity and comply with gambling law. The categories below cover everything we hold about you.
We keep each category separate and use it only for the purposes stated in this policy. If we ever need a new category of data, we will tell you before we collect it.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: passport or photo ID, proof of address, payment method verification, collected during KYC.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering records, game outcomes.
- Technical data: IP address, device and browser type, approximate location derived from IP.
- Gameplay behaviour: games played, session duration, betting patterns, responsible-gambling indicators.
- Marketing preferences: which channels you agreed to hear from us on and which offers you engaged with.
How We Use Your Data
We use your personal data to create and manage your account, process deposits and withdrawals, verify your identity before your first withdrawal, prevent fraud and money laundering, monitor for signs of problem gambling, and send you marketing only where you have consented. Some uses are required by law, such as transaction monitoring under our MGA licence (MGA/B2C/394/2017); others, like promotional emails, depend on your choices.
- Account creation, login and account maintenance.
- KYC checks before your first withdrawal.
- Payment processing through Visa, Mastercard, Skrill, Neteller, crypto and other listed methods.
- Fraud prevention, AML checks and dispute handling.
- Responsible-gambling monitoring and enforcing limits or self-exclusion.
- Marketing with your consent and legal reporting to regulators.
Our Legal Bases
Contract
We process identity, transaction and gameplay data to perform our contract with you: opening your account, letting you play and paying out winnings. Without this data we cannot offer you the service.
Legal obligation
Gambling and anti-money-laundering law obliges us to verify your identity, monitor transactions and keep records for set periods. We cannot switch these processes off, even if you ask.
Legitimate interest
We rely on legitimate interest for fraud prevention, security of our platform, aggregate analytics and keeping our service safe. We weigh this interest against your rights and keep this processing to the minimum needed.
Consent
Marketing messages, optional cookies and any optional data sharing happen only with your consent. You can withdraw consent at any time without affecting the lawfulness of earlier processing.
How Long We Keep It
We hold each category of data only as long as we need it. Regulatory rules require gambling and transaction records to be kept for at least 5 years after your last transaction; after that we delete or anonymise them.
| Data category | Retention period |
|---|---|
| KYC and verification documents | 5 years after account closure or last transaction |
| Transaction and wagering records | Minimum 5 years, per licence conditions |
| Account data | While your account is open, then up to 5 years |
| Marketing preferences | Until you withdraw consent or delete them |
| Technical logs | Up to 12 months |
| Support correspondence | Up to 3 years |
Who We Share Data With
We never sell your personal data. We share it only with service providers who need it to deliver a function, and with regulators where the law requires disclosure. Every provider we use is bound by a data processing agreement.
Payment processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton and crypto transactions.
KYC and AML verification providers who check your documents.
The Malta Gaming Authority and other regulators, on request or as required.
Analytics and hosting providers, in aggregated or pseudonymised form where possible.
Game providers running the sessions you join, limited to the data needed for that session.
Your Rights Over Your Data
You control your personal data. You can ask us to show it, fix it, delete it or hand it over to another operator, and we will respond within 30 days. Requests go to our support team via live chat or [email protected].
Where we act on consent, you can withdraw it at any time. You can also object to processing based on legitimate interest. If you believe we have handled your data incorrectly, you can complain to your local data protection authority; in Australia that is the OAIC, and in the EU the supervisory authority in your member state.
- Access: get a copy of the data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: ask us to delete data we do not legally have to keep.
- Portability: receive your data in a machine-readable format.
- Objection and withdrawal of consent.
- Right to complain to a data protection authority.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure, plus optional analytics and marketing cookies that load only after you agree in the cookie banner. For the full list of cookies, their purposes and lifetimes, see our dedicated Cookie Policy page, which you can reach from the footer or by changing your preferences at any time.
How We Protect Your Data
All traffic on realcasino-au.com runs over TLS encryption, and card and wallet details are handled exclusively by certified payment providers so full card numbers never sit on our servers. Access to player data is role-based, limited to staff who need it for support, compliance or security, and every access is logged and reviewed.
We test our infrastructure regularly and keep an incident response plan. If a breach affects your personal data and the law requires notification, we will inform you and the relevant regulator without undue delay and tell you what we are doing about it.
Contact Our Data Officer
Questions about this policy, your data or your rights go straight to our Data Protection Officer at [email protected]. We answer privacy requests within 30 days, usually faster. You can also reach the support team 24/7 via live chat or [email protected] for anything urgent, and we will route privacy matters to the right place.
Frequently asked questions
Do you sell my personal data?
No. We share data only with payment processors, verification providers, regulators and analytics services, each bound by strict data processing agreements.
Can I delete my account and my data?
Yes. Contact [email protected] or our DPO. We delete everything we are not legally required to keep; gambling and transaction records must be retained for a minimum of 5 years.
Why do you need my ID document?
Gambling law requires identity verification before your first withdrawal. We check your passport or photo ID, proof of address and payment method to prevent fraud, money laundering and underage play.
How do I stop marketing emails?
Use the unsubscribe link in any email, withdraw consent in your account settings, or tell our support team. We stop marketing immediately, except for essential account messages.
Do cookies track me across other sites?
Optional marketing and analytics cookies load only after you consent in the cookie banner. You can change or withdraw your cookie choices at any time on the Cookie Policy page.