Responsible Gaming at Real Casino

Gambling should stay a form of entertainment, never a way to make money or escape stress. We give every Real Casino player the tools to keep play under control, and if it stops being fun, we make it easy to pause or stop.

Our Commitment to Your Wellbeing

We take player wellbeing seriously, and we back that statement with concrete measures rather than slogans. Our systems monitor play patterns around the clock, flagging rapid deposit increases, extended sessions and repeated loss-chasing behaviour. When we spot these patterns, a trained member of our team reaches out privately and offers practical support.

Reality checks are built into every game. You choose how often, and a reminder appears on screen showing your session length, money wagered and net result for the session so far. No pop-up can force anyone to stop, but honest numbers on screen help you make a clear-headed call. You can adjust these reminders any time in your account settings under the Responsible Gaming tab.

Know the Warning Signs

What problematic play can look like

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. We encourage every player to check this list honestly, or share it with someone they care about. Recognising even one or two signs early is a reason to act, not a reason to feel ashamed.

Chasing losses: depositing again straight after a loss to win the money back.
Hiding your play from family, friends or colleagues, or lying about time spent gambling.
Borrowing money, using credit or selling things to fund your play.
Irritability, anxiety or restlessness when you try to cut down or stop.
Playing for longer than you planned, repeatedly, and losing track of time.
Gambling to escape stress, loneliness or low mood rather than for entertainment.
Neglecting work, study, sleep or relationships because of gambling.
Escalating bet sizes to feel the same level of excitement.

Tools You Can Use Today

Practical limits in your account

Every tool below is available in your account settings under Responsible Gaming, and our 24/7 live chat team can activate any of them for you if you would rather talk it through first. All limits take effect immediately, and lowering one is instant while raising one has a 24-hour cooling period so you have time to reconsider.

Deposit limits: cap the amount you can deposit per day, week or month. Set them under Responsible Gaming > Deposit Limits.
Loss limits: stop play automatically once your net losses reach a figure you choose. Found under Responsible Gaming > Loss Limits.
Wagering limits: restrict the total amount you can bet in a given period. Set under Responsible Gaming > Wager Limits.
Session timeouts: have your session end automatically after a set duration, from 30 minutes upward. Found under Responsible Gaming > Session Limits.
Reality checks: on-screen reminders every 15, 30 or 60 minutes showing time played and net results. Configured in Responsible Gaming > Reminders.
Cooling-off periods: a short break of 24 hours to 30 days that pauses your account. Activated under Responsible Gaming > Take a Break.
Self-exclusion: a longer, binding break explained in the next section. Activated under Responsible Gaming > Self-Exclusion.

How Self-Exclusion Works

Durations, balances and reactivation

You can request self-exclusion yourself, or our team can apply it if we believe it is in your interest. We support five durations: 24 hours, 7 days, 30 days, 6 months and permanent. During any self-exclusion your account is blocked from deposits, wagering and promotional offers, and we remove you from all marketing communications, including email and SMS.

Your balance is safe. Any funds in your account remain yours, and once the exclusion ends, or in the case of permanent exclusion via a final withdrawal request, you can withdraw them through Visa, Mastercard, bank transfer, e-wallets or crypto at no cost. Open bets that cannot be settled before exclusion begins are voided and refunded to your balance as soon as the relevant event or game round settles.

Reactivation is deliberately simple but not instant. Short exclusions (24 hours to 30 days) end automatically on the expiry date. For the 6-month exclusion you must contact our responsible gaming team in writing at least 7 days before the end date; we then apply a 24-hour review before reopening the account. Permanent exclusion cannot be reversed under any circumstances. If you registered with GamStop or a similar national register, that exclusion applies in addition to ours and cannot be lifted by us.

Why short exclusions matter too

A 24-hour or 7-day break is not a lesser option. Research from Australian support services shows that even brief enforced pauses break the loss-chasing cycle and give you space to reset. If a 24-hour break feels difficult, that reaction itself is useful information, and we would encourage you to consider a longer period and a confidential chat with Gambling Help Online.

Keeping Underage Players Out

Our verification policy

Real Casino is strictly for players aged 18 and over, and we enforce this with full KYC verification: passport or ID, proof of address and payment method verification before your first withdrawal, with age checks triggered at registration. Accounts flagged as potentially belonging to a minor are suspended immediately and any balance is refunded once we establish the facts, in line with our MGA licence conditions (MGA/B2C/394/2017).

Keep your login details private and never let children or teenagers watch you play with your account open.
Use parental control software such as Net Nanny, Qustodio or Cybersitter to block gambling sites on shared devices.
Log out of the site and apps completely after each session, and never save passwords on devices children can access.
Talk to teenagers about gambling odds and how casino games are built to favour the house over time.

Free Support Beyond Our Site

Confidential Australian services

Our tools and team are one layer of support, but they are not a substitute for professional help. These Australian services are free, confidential and available to you or to family and friends concerned about someone's gambling. Calling one of them never affects your account with us.

Gambling Help Online: free 24/7 counselling via phone, webchat or email. Call 1800 858 858 or visit gamblinghelponline.org.au.
Lifeline Australia: 24/7 crisis support if gambling is affecting your mental health. Call 13 11 14 or visit lifeline.org.au.
Gambling Therapy: free online support for problem gamblers and their families, with multilingual forums and counselling. Visit gamblingtherapy.org.
GambleAware NSW: free, confidential support and self-help tools for NSW residents. Call 1800 858 858 or visit gambleaware.nsw.gov.au.

Talk to Our Team Anytime

Our live chat runs 24/7 and every agent is trained in responsible gaming conversations, so you can raise the topic without embarrassment and without justifying yourself. For anything that needs a written record, email [email protected] with the subject line Responsible Gaming and we will respond within a few hours.

You can also ask us for a full play history: deposits, withdrawals, wagers and net position by month. Many players find that seeing the real numbers is the most powerful reality check of all. If you ask us to close your account permanently, we will do it the same day, process your remaining balance and confirm everything in writing.

Frequently asked questions

How do I set a deposit limit on my account?

Open Account Settings, go to Responsible Gaming > Deposit Limits and choose a daily, weekly or monthly cap. Lowering a limit applies instantly; raising one takes 24 hours.

Can I cancel a self-exclusion early?

No. The 24-hour to 30-day exclusions end automatically on their expiry date, the 6-month exclusion requires a written request at least 7 days before the end date, and permanent exclusion cannot be reversed.

What happens to my balance if I self-exclude permanently?

Your funds remain yours. You request a final withdrawal via any supported method, including bank transfer and crypto, and we process it without fees.

Will you still send me marketing emails during a cooling-off period?

No. All marketing communications, including email and SMS, stop immediately when any break or exclusion begins.

Is my conversation with support confidential?

Yes. Responsible gaming chats are handled by trained staff and treated as confidential. Contacting support about gambling concerns never puts your account at risk.